TechTools Technical Support Policy:
TechTools will provide unlimited Technical Support for current products and limited
support for discontinued products. Support will be provided on a first-come first-serve
basis regarding proper usage and application of our products. Additionally, our
support staff may also provide limited support for issues indirectly related to
the use of our products, but TechTools is under no obligation to do so. TechTools
will not provide support for non-standard application or usage of our products for
purposes deemed by TechTools to be beyond those advertised for the particular product.
Non-standard usage or abuse of any product will also void all warranty obligations.
All support assistance is free of charge and does not require any contractual obligations.
Our Technical Support Department is available for direct voice support during normal
business hours. All support queries received via email will be handled during normal
business hours as soon as staff are free to respond. We do not guarantee immediate
response to email inquires, but will try to reply during the same day of business
as the query is received.